Department: Aftermarket

Reports to: General Manager

Job Function:

• To oversee the day-to-day running of the Aftermarket Business (service & parts team).
• Put in place actions to meet the company’s required Aftermarket sales volumes and profit margins for service, parts and warranty sales.
• They must work with and support the General Manager, Management Accountant and Directors to grow and develop the Aftermarket Business and team.

Essential Duties:

• Enforce Operating Policies and Procedures to ensure business standards are met and to control all of the Aftermarket administration functions.
• To achieve company and OEM sales targets for parts and labour sales.
• Increase business volumes and margins by using data and KPI’s from the DMS to set business objectives for the parts and service teams.
• Appoint new staff as and when required with the direction of The General Manager.
• Manage Aftermarket marketing promotions and seasonal offers.
• Liaise with the parts advisors and technical support engineer on topical issues within the department and resolve these promptly.
• Liaise with the sales department on the PDI and delivery schedule of new and used machines to ensure optimum machine throughput.
• Ensure the highest quality of work is delivered to both external and internal customers and conduct spot QC inspections.
• To increase the number of new customers and maximise prospects for growth.
• To manage the forward order and forecasting process with OEM’s to ensure that stock deliveries are acceptable to both external and internal customers.
• Ensure service targets are met, including customer satisfaction and turnaround time.
• Achieve minimum margin requirements set out by the General Manager