Privacy Policy

Last updated: 02/04/25

Pioneer Plant Ltd (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or interact with us.

1. Who We Are

Pioneer Plant Ltd
1 Lane, Leicester, Leicestershire, LE7 4YJ
Company Registration Number: 12487981
Email: info@pioneerplant.co.uk
Phone: 01536 697 571

2. What Personal Data We Collect

We may collect and process the following personal data:

• Contact Information – name, email address, phone number
• Business Details – company name, job title
• Technical Information – IP address, browser type, operating system, pages visited, and other analytics data
• Marketing Preferences – opt-in/opt-out status for email or other communications
• Order or Enquiry Details – machine model, product interest, or service request details

3. How We Collect Your Data

We collect data in the following ways:

• When you fill out forms on our website (e.g. enquiry or contact forms)
• When you email, call, or message us
• When you interact with us via social media
• Through cookies and website analytics tools (e.g. Google Analytics)

4. How We Use Your Data

We use your data to:

• Respond to your enquiries
• Provide you with information, products, or services you request
• Improve our website and services
• Carry out marketing communications (only where consent has been given or where we have a legitimate interest)
• Comply with our legal and regulatory obligations

5. Marketing

We may send you information about our products, services, promotions, or events. You can opt out at any time by clicking the unsubscribe link in our emails or contacting us directly.

We will never sell or share your data with third parties for marketing purposes without your explicit consent.

6. Cookies

Our website uses cookies to enhance your experience and analyse traffic. You can manage or disable cookies via your browser settings. For more information, please see our [Cookie Policy] (if applicable).

7. Data Sharing

We may share your data with trusted third parties, including:

• Website and IT service providers
• Marketing platforms (e.g. Mailchimp or Meta for Ads)
• CRM and business tools
• Regulatory or legal bodies, where required

All third parties are required to handle your data in accordance with data protection laws.

8. How We Store Your Data

We take reasonable technical and organisational precautions to prevent loss, misuse, or unauthorised access to your personal data.

Data is stored securely on servers within the UK or EEA. If data is transferred outside the EEA, appropriate safeguards will be in place.

9. Your Rights

You have rights under UK data protection law, including:

• The right to access your personal data
• The right to correct or update inaccurate information
• The right to request deletion of your data (“the right to be forgotten”)
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time

To exercise your rights, please contact us using the details above.

10. How Long We Keep Your Data

We will keep your data only for as long as necessary to fulfil the purposes it was collected for, including to satisfy legal, accounting, or reporting requirements.

11. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.